A group that is a synonym for affordability and quality; Al Madina Group has come a long way since it started its journey almost five decades back. From a small step taken in 1971 to the confident retail solutions giant, Al Madina has become a provider of a unique and exhilarating shopping experience for the modern savvy customers.
A Group that has consistently grown based on quality, freshness and customer confidence; the Al Madina Group has become a trendsetter in the UAE Retail sector. With visionary leadership, innovative thinking and complete dedication to attain maximum customer loyalty; the Al Madina Group has expanded to a Business Conglomerate of 105 Outlets including Shopping Mall, Hypermarkets, Departmental Stores, Supermarkets, Telecommunication Companies, General Trading Etc (including branches and the new 10 outlets to be inaugurated during the year 2017) spread across GCC Countries. Our diverse business activities help us strategically grow into various focused verticals while maintaining our niche area of operations as Hypermarkets, Department Stores, Supermarkets and Convenience Stores.
Through the blessed land of abundance
UAE, a name synonymous to dreams, aspirations, opportunities and a land that realm justifies the superlatives, is indeed a haven on earth for businesses, with Dubai being the cynosure amongst the seven emirates.
The infrastructure, resources and aesthetics of this marvelous man-made marvel offered us the finest of platforms to lay our foundation stone. It also opened us the horizon towards a cosmopolitan culture with maximum exposure to attract people from across the globe.
To be a people centric organization that cater to the everyday need of all classes of people, bringing in affordable luxury for the working class, with wide range of lifestyle products for enhancing the everyday lives of consumers.
To be a name recognized for bringing products that cater to the everyday need of all classes of customers, across UAE, aimed at improving the quality of life of people at affordable prices, without compromise on quality.
If you have any queries about online services, please contact us on E-mail: firstname.lastname@example.org / email@example.com Or Telephone: 60054321, Saturday - Friday 8.00 AM to 9.00 PM; for retail concerns, please email us at firstname.lastname@example.org
Cancellations & Returns:
We are committed to make shopping online with us as easy and problem-free as possible for you.
To help with this, we have kept our cancellation and returns policies simple and clear.
If for any reason, you want to cancel your order after you have placed it, you can do so right up until it is ready to be delivered.
To do this, go to "Orders", Tab click on more options ( ) the order you want to cancel and press "Cancel order"
Alternatively, you can contact us on “60054321“and we will cancel the order for you. If you do contact us, please have your order number handy so that we can assist you as quickly as possible.
If you need to cancel an individual item on an order, you can do so by informing our driver at the time of delivery.
Rejecting an order on Delivery
If you want to reject your order when it is delivered, you can simply refuse it. You can also reject individual items. Simply tell our delivery driver. He will make a note of what is rejected, together with the reason. If you paid by card online, a refund will be initiated once the items have arrived back at our end. The refund will take between 3 - 4 business days to appear on your bank statement, excluding the general public Holidays & week ends.
To help ensure you are satisfied with your order, we advise you to always check your order when you receive it.
If for any reason, you want to return any of the products after the driver has left, we will be happy to arrange a return after a thorough examination & approval.
To qualify for a return, you must contact us within same day your order being delivered & initiate the return from your Mobile Application / Website.
Collection of Products
To request a return, please contact us via one of the following methods, quoting your order number:
Phone: 600 54321., E-mail: email@example.com / firstname.lastname@example.org
Return should be initiated by the purchase on the Mobile App on the same day of the delivery.
We will arrange a suitable time to collect the return items from you. Once the products have been received back at our end the refund will be initiated.
If you paid for your order online or Cash the refund amount will be credited to your online wallet Account, which can be redeemed in your next shopping purchase.
AlMadinadaily reserves the right to reject or cancel orders in part or full for reasons that include,
but are not limited to, the following
- Suspected fraud or suspicious activity
- Items not available
- Incorrect pricing
- Incorrect product information, description or image
Exchanging the purchase
Products to be exchanged must meet the Refund & Exchange Terms & Conditions.
Exchange is possible for the purchased unit of same barcode Item only & not with another barcode Item
Agree and confirm,
⦁ That in the event that a non-delivery occurs on account of a mistake by you i.e wrong Name or address or any other wrong information, the customer is accountable.
⦁ That you will use the services provided by the site, its affiliates, consultants and contracted companies for lawful purposes only and comply with all applicable laws and regulations while using the transacting on the site
Account & Registration Obligations
All shoppers have to register using their Mobile Number for placing orders on the Mobile App you have to keep your Mobile Number & registration details current & correct for communications related to your purchases from the App & Website, by agreeing to the Terms & Conditions, the shopper agrees to receive the promotional communication on registration. The customer can opt out either by unsubscribing in contacting the customer service.
All the products listed on the site will be sold at VAT MRP unless otherwise specified. The prices mentioned at the time of ordering will be the price charged on the date of the delivery. Although prices of most of the products do fluctuate on a daily basis, some of the commodities and fresh food prices do change on a daily basis.
Please note, we are unable to accept refunds and exchanges on the following:
⦁ Damaged or used products, which are no longer in saleable condition.
⦁ Products by reason of their nature; personal hygiene products
⦁ All perishable goods
What should I do if my order arrives damaged, defective or if the wrong product was shipped?
If you notice any visible damage to the product upon delivery, then refuse the delivery and email or call our Customer Service Team on 60054321. If any damage is identified post-delivery, we suggest that you immediately return such products to us. If you prefer for us to collect the product, please call our Customer Service Team on 60054321
How does the Refunds & Returns policy apply to promotional products and bundle deals?
When returning a product that included any free or discounted products, these items must also be returned at the same time for a refund to take place. We won’t be able to offer a refund on part of a promotional bundle (i.e. a product purchased with another pre-specified product for a discount). So, if you would like to return a product purchased as part of a promotional bundle please be sure to return the whole bundle.
While Almadinadaily endeavors to ensure the website is available 24 hours a day, it shall not be liable if for any reason the website is unavailable at any time, for any period, due to any force majeure.
Refunding the Purchase
If your return is immediate at the time of delivery of your order your refund will be processed and credited via the original payment method used at the time of placing the order.
If your Return is scheduled for collection after the delivery has taken place, refund will be processed and credited to customer wallet.
Earning Loyalty Points:
ALMADINADAILY values its customers; therefore, purchases on the website are added to the Customer Loyalty program called Maddy Accounts of the Customers; however a customer's membership number must be registered in the "My Maddy Personal Details" section of "Maddy Account" on the website / Mobile App for this to be taken into account. 100 Maddy Point accumulated on shopping accounts to 1.00 AED value.
1. The website "as it is" offers no express or implied guarantees including but not limited to marketing Implied warranties
2. AL MADINADAILY assumes no liability for any viruses or any other disabling features that affect your access to or use of the Website / Mobile App.
3. AL MADINADAILY assumes no liability for any incompatibility between the website and other websites, services, software and hardware.
4. AL MADINADAILY assumes no liability for any delays or failures you may experience in initiating, conducting or completing any transmissions or transactions in connection with the website / Mobile App.
5. AL MADINADAILY assumes no liability for any modification, suspension or discontinuity of any of its websites, domain names or services.
6. AL MADINADAILY assumes no liability for any use of the website & Mobile App including, without limitation, direct, indirect, incidental or consequential loss or damages or any loss of profits, loss of revenue business interruption, loss or programs or otherwise.
Nothing in these terms and conditions shall exclude or limit AL MADINADAILY liability for:
1. Death or personal injury caused by negligence; or
2. Fraud or misrepresentation; or
3. Any liability which cannot be excluded or limited under law.
The website may contain some other website links that list products and services; nevertheless, is AL MADINADAILY is not responsible for any material or immaterial damages that can occur due to these links.
Pricing & Storing policy
Adding an item to the cart does not necessarily guarantee the availability and the same price when the order is confirmed. In case of an exchanged or returned item, the price considered will be according to the value on the order after confirmation.
Using the website, e-mail, social media or any other electronic / online means to communicate with ALMADINADAILY is deemed as a tacit approval for electronic transactions as official and approved ways that are similar to written transactions.
Policy of Termination
⦁ AL MADINADAILY reserves the right to stop, deactivate or terminate any account on the website without any prior warning on these violations, including but not limited to:
⦁ Fake or misrepresentation information
⦁ Malfunctioning the site or attempting to illegally log in
⦁ Any violation of Intellectual property rights or copyrights.
⦁ Any violation committed against UAE laws.
⦁ Downloading or saving any electronic copies or website content without a written statement from AL MADINADAILY
⦁ AL MADINADAILY reserves the right to sue anyone trying to use the website by fraud or any illegal attempts. It also reserves the right to take a refund of compensatory damages and attorney fees from frauds.
⦁ AL MADINADAILY, its staff and vendors are not responsible for any direct or indirect loss and
accidental or consequential loss including, without limitation, loss profits, business
reputation, businesses, opportunities, data or other tangible losses that are caused by the
website or any use of it.
In case one of these conditions was deemed void, illegal or for any reason, unenforceable, the rest of the terms and conditions will still be valid and enforceable.
Terms and Conditions:
You are permitted to use our Website / Mobile App solely on the basis of these Terms and Conditions.
Do read them carefully before using the Mobile App / Website.
Use of the term Almadinadaily refers to 'The website’ www.almadinadaily.com & ‘ Mobile App’’ Mobile Applications
AlMadinadaily preserves its right, at its sole discretion, to update / alternate these Terms & Conditions at any time, and accordingly, update the website with the new terms and conditions. Please visit the website periodically to keep up to date with any changes.
Registration on Almadinadaily signifies unconditional acceptance of the Terms & Conditions and that the member acknowledges having read and accepted at the time of registration. In case you disagree with any term or condition, please do not register or use the website.
Any alteration made to the terms and the conditions is enforceable from the date the amendment was made and using the website is deemed as a tacit approval for any revisions.
Know more about the different payment methods, You’ve got plenty of payment options to choose from. You can use your Visa or Mastercard credit and debit cards, as well as Apple Pay. There’s the option for Cash On Delivery too.
Pay using one of the below methods:
Online Payment vid Debit and Credit Cards (Visa and Master Card) Pay Cash on Delivery for orders, COD
Pay by Card on Delivery option (Debit /Credit Card Payments) is available at and for Pay Card on Delivery. You need to raise a request beforehand by calling our Customer Care Team on 60054321 or simply choose card on delivery option at the time placing the order.
Gift Card Option to soon be available.
Find out more about our delivery services across UAE
Standard Delivery Service AED 3.00
Express Delivery Service AED 7.00
We are currently delivering in AL-Quoz & Jebel Ali Gardens area however; we have plans to delivery to entire Dubai & Sharjah region with in next 6 months to 1 year time
Delivery Conditions & Shipping Charges: Service charges AED 3.00 applicable for all Type of orders
Delivery Preposition Conditions Kms of nearest outlet Charges (AED) Order Time Min Order value (AED) Delivery Time
Express Delivery Within 15 kms 7.00 Before 9 Pm Being the last order for the day ≥ 25.00 Within 1 Hr
Standard Delivery Within 15 kms Free After 8 Am Being the 1st order of the day ≥ 25.00 Within 3 Hrs
Standard Promotion Code Terms & Conditions
⦁ Using Promo Code
In addition to the rest of these Terms and Conditions, this paragraph 25 (the Promo Code Terms and Conditions”) applies specifically in addition to the use of electronic coupons issued by almadinadaily (“Promo Code”).
Promo Code can only be used on the almadinadaily site / Mobile App, subject to these Terms and Conditions and any other specific conditions notified to you on the issue of a Promo Code. No Promo Code is redeemable through any website owned or operated by AlMadinadaily or through any other AlMadina outlet (for instance, Promo Code cannot be used for purchases from the AlMadina Physical Stores).
A Promo Code is redeemed by entering its code at the appropriate point in the online purchase/checkout process. Redemption may be subject to you providing proof of entitlement to use the Promo Code
Your use of a Promo Code indicates your agreement to be bound by the Promo Code Terms and Conditions.
Almadinadaily reserves the right to withdraw or cancel a Promo Code for any reason at any time.
01.02 Distribution of Promo Code
Promo Codes are, and remain at all times, the property of Almadinadaily, The right to use a Promo Code is personal to the original recipient and may not be transferred. No may be copied, reproduced, distributed or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Almadinadaily Promo Code distributed or circulated without the written approval of Almadinadaily for example on an Internet message board, etc. are not valid for use and may be refused or cancelled.
01.03 Permitted usage of Promo Code
⦁ Unless expressly stated otherwise at the time of issue of the Promo Code:
⦁ Each issued Promo Code will be valid for use by a recipient only once;
⦁ Only one Promo Code will be valid for use per customer or household as the case may be;
⦁ A Promo Code may not be used in conjunction with any other special offer or Promo Code.
⦁ Promo Code cannot be exchanged for cash or used to purchase gift vouchers.
Excluded goods and services
Certain goods or services may be excluded from all Promo Code offers. From time to time other goods or services may be excluded and any such further exclusion will be notified to you along with the Promo Code or through the AlMadinadaily.
Promo Code may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the Promo Code in which case notice will be given to you at the time of issue of the Promo Code. Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
01.04 Minimum spend requirements
Where the redemption of a Promo Code is subject to a minimum spending requirement the redemption is only permitted in respect of the purchase of qualifying products that will be communicated to you at the time of issue of the Promo Code. Excluded products and supplementary charges such as delivery shall not count towards a minimum spending requirement.
01.05 Calculation of discount
Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.
Supplementary charges such as delivery charges shall not be discounted unless specifically stated in the offer description.
01.06 Security and Fraud
When you use a Promo Code you warrant to Almadinadaily that you are the duly authorized recipient of the Promo Code and that you are using it in good faith.
If we reasonably believe that any Promo Code is being used unlawfully, we may reject or cancel any Promo Code and you agree that you will have no claim against us in respect of any rejection or cancellation.
If we refuse a Promo Code submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.
01.07 Limitation of liability
Orders submitted with Promo Code shall be accepted by almadinadaily in the usual way (as set out in paragraph 25 above). Almadinadaily shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of any Promo Code or any failure or inability of a customer to use a Promo Code for any reason.
We reserve the right to vary or terminate the operation of any Promo Code at any time without notice.
The almadinadaily is a Division owned and operated by ALMADINA Hypermarkets & Supermarkets LLC.
02.00 Free Gifts and Promotional Products
02.01 If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.
Call customer services on 600 54321 to arrange a Return collection after initiating the return from your mobile App in more ( ) options in order history, If you paid by card or Cash back to your online wallet, we will refund you on the same once the quality check has been carried out,.
Charges and getting your refund
Returns are free of charge for damaged received items. Charges will apply for items where you change your mind after the product has been delivered.
If you have told us you're going to return all of your order within same day of delivery of receiving it due to faulty products we will refund your delivery charge in full. If you're only returning some of the products, or all of the products but after delivery, your delivery charge will not be refunded and further charges for uplift may apply.
Getting your refund
If a delivery staff collects your returned product, your refund will be on the AlMadinadaily wallet and we’ve received your returned products on AlMadinadaily Approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.
Your Consumer rights
Nothing in our returns policy affects your consumer rights.
Terms and Conditions:
These Terms and Conditions govern your use of the Almadinadaily, The AlMadinadaily the terms of any purchases that you make via AlMadinadaily and your relationship with (“AlMadinadaily”, “Almadinadaily”, “we” or “us”).
Please read them carefully as they affect your rights and liabilities under the law. By using the site and or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.
03. Basis of use of the AlMadinadaily
03.02 These Terms and Conditions govern your use of the Almadinadaily in general; the products that you purchase in ALMADIA Physical stores and on the Almadinadaily online Store and all services provided are different all together.
04.01 To register on the Almadinadaily you must be over eighteen years of age.
04.02 You must ensure that the details provided by you on registration or at any other time are correct and complete.
We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made as they are binding on you whenever you choose to continue purchasing products in our stores and the Almadinadaily online shop.
These Terms and Conditions were last updated on 15th Jun 2021.
06. Mobile Number and Security
06.01 When you register to use the Almadinadaily you will be asked to Register a Valid Mobile Number. To obtain One Time Password (OTP), You should keep this One Time Password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your Password. If you know or suspect that someone else knows your password, you should notify us by contacting customer services immediately (see paragraph 29 below for contact details).
06.02 If Almadinadaily has reason to believe that there is likely to be a breach of security or misuse of the Almadinadaily, we may require you to change your password or we may suspend your account in accordance with paragraph 21 below.
07. Intellectual Property
07.01 The content of the Almadinadaily is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Almadinadaily on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Almadinadaily without written permission from Almadinadaily
08.01 You may not use the Almadinadaily for any of the purposes set out below (this includes any use by you of the Community sites - see paragraph 6 below for further information about the Community / Social media sites):
⦁ Gaining unauthorized access to other computer systems
⦁ Interfering with any other person's use or enjoyment of the Almadinadaily site
⦁ Interfering or disrupting networks or websites connected to the Almadinadaily site
⦁ Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
⦁ Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”
⦁ Impersonating another person
⦁ Referring to specific website addresses outside of the Almadinadaily site Advertising.
08.02 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:
⦁ Any claim by any third party that the use of the Almadinadaily by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
⦁ Any claim by any third party that the use of the www.almadinadaily.com site by you infringes that third party's copyright or other intellectual property rights of whatever nature.
08.03 By submitting material you are granting www.almadinadaily.com a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.
09. Use of Community sites
09.01 The Almadinadaily includes a number of community / Social media sites, which may allow users to interact with each other via message boards, and other user forums (the “Community / Social Media sites”).
09.02 We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).
09.03 The Almadinadaily does not control or moderate the content placed on the Community / Social Media sites. However, Almadinadaily reserves the right to refuse to post material, to remove material posted on the Community / Social Media sites and to contact you in the event that there are concerns about the content you have added to a Community / Social Media site. The site may review or edit the content of the Community / Social media sites.
09.04 Almadinadaily on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of Almadinadaily
10.00 Third Party Websites
As a convenience to Almadinadaily customers, the Almadinadaily may include links to other websites or material. Almadinadaily is not responsible for any of these websites or material, which is beyond its control.
11.00 Advertising and Sponsorship
Some areas within the Almadinadaily site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Almadinadaily site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.
12.00 Availability of the AlMadinadaily Online store
12.01 AlMadinadaily aims to offer a fault-free service. However, if a fault occurs in the service, you should report it
to the customer services or email email@example.com and we will attempt to correct the fault as soon as we reasonably can (see paragraph 29 below for contact details)
12.02 Almadinadaily site may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.
12.03 Some purchases made on the AlMadinadaily will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product, please contact customer services for further assistance on 60054321.
13.00 Descriptions and prices of Products
13.01 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions; product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services (see paragraph 29 below for contact details). Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers / agent. Therefore, the write up provided against each product is not that of Almadinadaily and subject to change without prior notice.
13.02 Price may sometimes differ between AlMadina Physical Stores and AlMadinadaily online stores; you will be charged the price on the Almadinadaily online store upon use of this store. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the Almadinadaily online store.
13.03 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraphs 16 & 17 below.
13.04 The payment may be processed prior to Almadinadaily dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
13.05 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. See paragraph 15 below.
14.01 All products advertised are subject to availability or while stocks last (as may be applicable).
14.02 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.
14.03 In the interests of all our customers, we may place restrictions on bulk buying of some products. Almadinadaily reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. Almadinadaily will provide notification to the customer should such limits be applied.
15.00 ACCEPTANCE OF ORDERS
15.01 Your order is an offer to buy from us. We will send you an order acknowledgement detailing the products you have ordered.
15.02 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraphs below.
16.01 Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting valid either an original labour card, passport, driving license, Emirates ID, Free zone ID to support consignee verification, will be required by our delivery partners.
16.02 Please note that we do not do international shipping.
16.03 Whilst we make considerable effort to deliver all your products within 24 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time.
17.00 Cancelling your order if you change your mind
17.01 If you the customer cancel the order, Almadinadaily shall cancel the order as per your request. However, the online transaction charges will not be refunded. The cost of delivering and re-picking charges / re stocking fees will apply if the product has been shipped. Almadinadaily will not be able to cancel orders that have already been shipped. Almadinadaily has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by Almadinadaily and accept Almadinadaily decision regarding the cancellation.
17.02 For details of how to cancel your order please visit our returns and refunds page or contact customer support on 60054321
18.00 Faulty Products
If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement for the same barcode product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.
19.00. Refunds on AlMadinadaily online Store
If you are entitled to a refund, we will refund you according to the following criteria:
19.02 Products are not good upon delivery.
19.03 Products are lost in deliveries.
19.04 Product cannot be replaced.
19.05 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
19.06 Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund Approximately 3 to 4 working days.
19.07 Almadinadaily will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.
19.08 Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
19.09 We provide 24 Hours money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables are still sealed, refund can be granted upon approval of Almadinadaily within 24 Hours after delivery. (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by return collection.
Refunds on AlMadinadaily Online store
The return and exchange policies in AlMadinadaily stores, fall under the following criteria.
20.00 Exchange / Returns Policy for Supermarket Department
Sections in the department:
⦁ Beverages – Cold, Juice, Drinks (long life)
⦁ Water, Sugar
⦁ Pet Care
⦁ Grocery – Food
⦁ Grocery – Non-food
⦁ Health and Beauty
⦁ Chilled and Dairy
20.01 If the customer does not want to use the item for whatsoever reasons and have not been used & in a packed re-sellable condition, then the same could be exchanged with another product of same barcode or refunded to wallet.
20.02 All product exchanges, product returns are subjected to approval of management, as well as verifying the product matching with serial number / barcode etc
20.03 No exchange or refund if the purchased product is past its expiry date
20.04 For the products that cannot be replaced or exchanged due to out of stock or any other similar reason, a wallet credit will be issued up on management Approval based on case-to-case bases. Management reserves the right to take decisions on refund. Refund is only done upon approval of management concerned.
20.05 If the customer finds products that are found to be spoilt at the time of delivery, or the goods are not of satisfactory quality, the Store Admin staff on duty with the consent of management and with the assistance of the section supervisor can follow the normal procedures of exchange, return and refund upon approval.
21.00 Exclusion from Exchange / Return :
21.01 Perishable items & other house hold items Due to hygienic reasons, no exchange, return or refund will be offered on lingerie, cosmetics, perfumes, and personal grooming products, like shavers, trimmers, and epilators used or unused.
21.02 For frozen foods, chilled and dairy products on which temperature inconsistencies can happen, we do not provide any exchange, return and refund once sold and taken out from the store (be the case of a purchase made on the same day within the limited time as well temperature).
21.03 Products damaged while being used do not qualify for repair, exchange or refund, in reference to physical damage.
22.00 Exchange / Returns Policy - Fresh Food Department
Sections in the department:
⦁ Frozen food
⦁ Fruits and vegetable
⦁ In-house kitchen (ready-to-eat food)
22.01 As a rule, there is no exchange and return on fresh food items once sold and taken out from the store.
22.02 On perishables, there is no exchange and refund. However, if it is spoilt at the time of delivery, an exchange could be provided.
22.03 If the customer has purchased a wrong product and is returning the same immediately after the purchase, an exchange note could be considered.
22.04 If the product is not of the quality expected, the same can be returned within the same day of delivery and refunded.
22.05 Exchange & refund could be used as a last resort to retain the customer and prevent churn.
22.06 All product exchanges, product returns should have the approval of the management.
23.00 We accept all major Payment Cards
23.01 Payment for your products will be taken at the time you place your order. Payments are done via RAK Bank operating on a professional third-party cyber source payment gateway.
23.02 Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers.
23.03 All customers will be charged in local currency relating to the country of order. If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.
24.00 Free Gifts and Promotional Products
24.01 Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you.
24.02 If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.
We may update these Terms & Conditions from time to time without any notification to you on the Almadinadaily. The changes will apply to the use of the Almadinadaily. If you do not wish to accept the new Terms and Conditions, you should not continue to use the Almadinadaily online store (including purchasing any products on Almadinadaily online store). If you continue to use the Almadinadaily online store after the date on which the change comes into effect, your use of the Almadinadaily indicates your agreement to be bound by the new Terms and Conditions.
26.00 Right to Suspend or close your Account
26.01 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the Almadinadaily online store if your account is suspended or closed.
27.00 Our Responsibility to you
27.01 Almadinadaily is provided by ALMADINA Hypermarkets & Supermarkets LLC without any warranties or guarantees.
27.02 The Almadinadaily online store tries to ensure that material included on the Almadinadaily is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Almadinadaily will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the Almadinadaily. If Almadinadaily is informed of any inaccuracies in the material on the Almadinadaily, we will attempt to correct the inaccuracies as soon as we reasonably can.
27.03 In particular, we disclaim all liabilities in connection with the following:
⦁ Incompatibility of the Almadinadaily with any of your equipment, software or telecommunications links;
⦁ Technical problems including errors or interruptions of the Almadinadaily site & Mobile App.
27.04 If we are in breach of these Terms and Conditions, we will not be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the Almadinadaily.
27.05 Because we sell products for personal use only, our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales or business interruption.
28.01 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
28.02 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.
28.03 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances or law of nature or beyond that party's control.
28.04 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.
29.00 Customer Services
If you have any queries about online matters, please contact us online firstname.lastname@example.org
Or via telephone: 600 54321 Saturday - Friday 8.00 AM to 9.00 PM; For retail concerns, please email us at email@example.com
30.00 Standard E-Coupon Terms & Condition
30.01 Using Promo Code
In addition to the rest of these Terms and Conditions, this paragraph 25 (the “Promo Code Terms and Conditions”) applies specifically in addition to the use of electronic coupons issued by Almadinadaily (“Promo Code”).
Promo Code can only be used on the Almadinadaily, subject to these Terms and Conditions and any other specific conditions notified to you on the issue of a Promo Code. No Promo Code is redeemable through any website owned or operated by ALMADINA Hypermarkets & Supermarkets LLC or through any other ALMADINA outlet (for instance, Promo Code cannot be used for purchases from the ALMADINA Stores). And is redeemed by entering its code at the appropriate point in the online purchase / checkout process. Redemption may be subject to you providing proof of entitlement to use the Promo Code. Your use of a Promo Code indicates your agreement to be bound by the Promo Code Terms and Conditions. AlMadinadaily reserves the right to withdraw or cancel a Promo Code for any reason at any time.
30.02 Distribution of Promo Code
Promo Code is, and remains at all times, the property of AlMadinadaily The right to use a Promo Code is personal to the original recipient and may not be transferred. No Promo Code may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of AlMadinadaily Promo Code distributed or circulated without the written approval of AlMadinadaily for example on an Internet message board, etc. are not valid for use and may be refused or cancelled.
30.03 Permitted usage of Promo Code
⦁ Unless expressly stated otherwise at the time of issue of the Promo Code
⦁ Each issued Promo Code will be valid for use by a recipient only once;
⦁ Only one Promo Code will be valid for use per customer or household, as the case may be;
⦁ A Promo Code may not be used in conjunction with any other special offer or Promo Code.
⦁ Promo Code cannot be exchanged for cash or used to purchase gift vouchers.
30.04 Excluded goods and services
Certain goods or services may be excluded from all Promo Code offers. From time-to-time other goods or services may be excluded and any such further exclusion will be notified to you along with the Promo Code or through the AlMadinadaily. Promo Code may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the Promo Code, in which case notice will be given to you at the time of issue of the Promo Code. Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
30.05 Minimum spend requirements
Where the redemption of a Promo Code is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products that will be communicated to you at the time of issue of the Promo Code. Excluded products and supplementary charges, such as delivery shall not count towards a minimum spending requirement.
30.06 Calculation of discount
Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage. Supplementary charges such as delivery charges shall not be discounted unless specifically stated in the offer description.
30.07 Security and Fraud
When you use a Promo Code you warrant to AlMadinadaily that you are the duly authorized recipient of the Promo Code and that you are using it in good faith. If we reasonably believe that any Promo Code is being used unlawfully, we may reject or cancel any Promo Code and you agree that you will have no claim against us in respect of any rejection or cancellation. If we refuse a Promo Code submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.
30.08 Limitation of liability
Orders submitted with Promo Code shall be accepted by AlMadinadaily in the usual way (as set out in paragraph 25 above). AlMadinadaily shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of any Promo Code or any failure or inability of a customer to use a Promo Code for any reason.
We reserve the right to vary or terminate the operation of any Promo Code at any time without notice.